When can I access my
We're open all the time: 24 hours a day, 7 days a week, 365
days per year.
How do I pay for my
The only form of payment that we accept is
credit/debit. You can pay through our
call center, our website even on your mobile device.
We offer a number of
convenient payments options for you to choose from:
• Pay by phone
-- It's easy. No more check
writing. No late payments. Payments are on time, every time.
I do not have a
No problem, we can setup an automatic withdrawal from your
bank account. It’s essentially the same as using a debit card and can still be
cancelled at any time. You can also purchase a reloadable Visa card just about
anywhere that sells gift cards and use that to pay your storage rent.
There is a problem
with my unit. What can I do?
We take pride in great customer service. Just give us a call
and we’ll do our best to solve the problem as quickly as possible.
There is a red disk
lock on my storage unit.
This may occur if your account has an overdue balance. Once
your account is paid in full please speak with the call center to have the
overlock removed, please allow 48 hours to remove the overlock. However most of
the time if you will contact our call center we can remove it much sooner.
How do I cancel my
You can cancel your lease at any time. You can do so through
our website, or by contacting our call center.
What happens if I
leave items in my space that I don't want?
Any items left in your space are your responsibility. We
will continue to charge you rent until your space is empty and unlocked.
Why I am still being
charged for a space that I've vacated?
There are two reasons: your space was found locked after
your planned vacate date OR your space is still occupied with some of your
belongings. If you believe there is an error in your billing, please contact us
What do I need to do
when I move out?
Please notify us 30 days in advance of your planned vacate
date. When you're finished with the space, all we ask is that it's completely
empty and your lock is removed, and swept clean so you won't be charged further
rent. If we find your space vacant and unlocked, we will assume you have
already moved out.
I want to transfer
units. What do I do?
Contact our customer call center to transfer units.
How do I make an
Claims are processed through the renter insurance policy
that you have purchased, if any. Our call center can help facilitate the
I lost the key to my
lock. What should I do?
Contact our call center and our maintenance team will drill
out/cut off the lock within 1 to 2 business days. We will place a combination
lock on your unit and email you the code. There is a cost of $25 for
drilling/cutting locks plus a $15 fee for a new combination lock (which must be
replaced with a disk lock immediately.
If you need immediate attention, please call our call center to see if
we can dispatch a maintenance person, otherwise you may need to contact a
Who has access to my
You are the only one with access to your space. You lock it
- you keep the key.
Do you sell moving
& packing supplies?
No, we do not sell moving or packing supplies.
Why don't I receive a
monthly statement in the mail?
We do not provide paper bills. You will receive a text or
email message a few days before your due date.
Why am I not receiving
If you are not receiving notices or do not want to receive
notices, please contact us by phone or email.
Are my belongings
No, we do not carry any insurance for your personal
property. We do require insurance,
whether your home owners insurance or we offer tenant insurance at a nominal
price. . If your belongings are worth storing, they're worth insuring.
Do you provide locks?
Yes, it is included in your set up fee, and you are the only
one with keys, only you have access to your unit. These locks are high security
What is the minimum
We have a one-month minimum rental commitment. All spaces operate as month-to-month rentals;
however, you can move out whenever you want...we just need one month's
notice. Once you’ve rented a storage
space with us, you’ve got it for as long as you need it. You can rent for as
little as a month. No portion of your
first month's rent will be refunded or prorated. Your 1st month is prorated
then full rent the 2nd month and after.
What are your rates?
Our rates vary depending on size and the type of storage
needed (indoor, outdoor). Give us a
call and we’ll happily help you determine the appropriate sized space, most
suitable to fit your needs and budget.
What kind of
information is needed to rent a storage space?
To rent a space with
us, we will need the following:
• To speak
with the person who will be responsible for payments on the account (the person
whose name is on the account)
address / e-mail address
• Two phone
License # (or valid state or government issued I.D. #)
• Date of
month's prorated rent payment
• $20 setup
fee which includes High Security Disk Lock
How long will it take
to complete my rental transaction?
On average, it takes less than 10 minutes to set up your
entire account. Once you hang up the
phone, you can move into your space immediately.
What's the most
common size rented?
Our 10' x 10', 10’ x 15’, and 10’ x 20’ are the most popular
sizes that customers rent. We also have small units; 5’ x 5’, 5’ x 10’ and
How can I update my
It's super easy.
Click on My Account (in the top right corner on our homepage) to access
and update your account info. You can
also check your balance in your account details.